She didn’t tell her parents, though, until after her college graduation. By then, their other daughter, Lori, was already working in the research and development department. Cindi recalls, “They were happy for me to join the company, but they thought it would be a good idea for me to get an MBA in finance first.” During her 30 years at Bigelow Tea, Cindi has worked in almost every department. “I’ve learned something along the way in each job I’ve had,” she says. “I think my grandmother would be proud that the company is still family-owned and family operated and that we’re still committed to producing a quality product.”
Since becoming company president and CEO in 2005, Cindi has focused on developing seasonal tea blends. Two independent laboratories conduct regular testing to ensure all Bigelow teas—not just the certified-organic products— are free of pesticides and heavy metals. With increased consumer interest in the health benefits of tea, Cindi believes these safeguards are important whether the teas are sourced from India, Sri Lanka, or China. And when selecting the other herbs and fruits to flavor their teas and tisanes, special care is taken to choose growers with a commitment to sustainability and fair trade, many of them right here in the United States.