Indeed, he says, Replacements has literally thousands of comments from customers detailing the many reasons why the recent purchase of a particular china pattern or crystal water goblet or spoon was so meaningful. “We get them everyday. We’re connecting these customers to their most cherished memories, and that makes it a lot of fun.”
Even though Bob is the CEO of a large company, he still finds time to make it out into the field for his first love of hunting for treasures. With a trusty laptop full of inventory lists and customer requests tucked under his arm, he scours antique malls and thrift stores for beautiful and desirable pieces. “I never get tired of it,” he says. “It’s my game of golf, and I love doing it.”
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